Custom E-Commerce Platform

By Mayurie Bothate

 Domain: E-commerce

1.  Project Name: "Custom E-Commerce Platform"

2. Background

Our Client required an end-to-end e-commerce and CRM solution for selling tyres, motorcycles, and alloy wheels in India. The portal needed features for product management, customer engagement, and seamless order tracking, along with modern payment options for a smooth user experience.

3. What We Did

  • Custom Platform Development: Designed a comprehensive e-commerce platform and CRM solution with features for product management, order tracking, and coupon code management.
  • Customer Support Integration: Integrated customer care IVR into the CRM to track inquiries and enhance customer service.
  • Secure Payment Gateway: Enabled seamless online transactions with a secure and modern payment gateway.
  • Mobile Compatibility: Developed mobile apps for both Android and iOS to expand accessibility.

4. Our Difference

  • Integrated Customer Support: Combined IVR and CRM functionalities to improve customer satisfaction.
  • User-Centric Design: Focused on creating an intuitive interface for both admin and customers.
  • Scalable Features: Implemented auto stock management and robust inventory tracking to support future growth.

5. Technologies Used

  • Frontend Development: React.js, Material UI
  • Mobile Applications: Kotlin, Swift
  • Backend Development: Django, PostgreSQL
  • Payment Integration: Razorpay Payment Gateway API
  • Customer Support: Twilio IVR
Location: Pune, Maharashtra, India

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